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Chapter 19. Unit summary: Colleagues and... > Independent practice activity

Independent practice activity

1: What are the guidelines for communicating with your colleagues?
2: How should you respond to a colleague’s idea?
3: Which of the following steps should you follow when apologizing to your subordinates?
  1. Propose and explain solutions.

  2. Listen to those who have been affected by your error.

  3. Start implementing the solution before you apologize.

  4. Offer a sincere apology.

  5. Don’t admit fault or accept blame.

  6. Assess the error and the damage that has been caused.

4: Whether you support or disagree with a colleague’s idea, it is important to keep your feedback positive and specific.
  1. True

  2. False

5: If an employee is being dismissed because of an external factor, the dismissal is likely to be immediate.
  1. True

  2. False




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