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Chapter 13. Unit summary: Building relat... > Independent practice activity

Independent practice activity

1: How do you paraphrase a speaker’s statements?
2: When giving constructive feedback to your subordinate, you explained to him how his or her behavior was detrimental. What should you do next?
  1. Monitor his or her performance

  2. Identify the problem behavior

  3. Develop goals with the subordinate

  4. Help the individual acknowledge the problem

3: Positive feedback encourages an individual to change his or her negative behavior.
  1. True

  2. False

4: Why should you thank people for their efforts?
5: Paraphrasing the ______________ goes beyond the surface of the speaker’s message.
  1. Meaning

  2. Topic

  3. Emotion




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