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Forms of feedback

As with other types of communication, feedback comes in two forms—verbal and nonverbal.

Verbal feedback

Verbal feedback is simply the words and phrases we use when responding to others. It might involve either a detailed answer to a question or a simple “yes” or “no.” Most questions are a request for verbal feedback. For example, if you ask a co-worker to explain the process for filing a work order, you expect a clear, detailed response. Statements might or might not require verbal feedback. If you say that you do not understand how to file a work order, your co-worker might volunteer the information, or might simply not respond because you did not make a direct request. It is important to be clear about what type of verbal feedback you expect.


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