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Exercises

1: In the following scene, Phyllis (supervisor) and Pam (subordinate) are seated at the table in Phyllis's office. There are day planners and folders on the table.

Phyllis: Pam, I want to thank you for coming to me with your concerns.

Pam: You’re welcome. I wasn’t really sure if coming to you was the right thing to do, or if I should try to handle it myself.

Phyllis: Well, it sounds like you've tried to handle it yourself, and have done a great job, but now I think it’s time for us to work together toward a permanent solution. I’m sure we can all come together to work something out.

Did Phyllis encourage Pam?

What is the importance of using positive language?

2: Which of the following is a way in which you can build a positive culture.
  1. Use negative language

  2. Set goals for employees

  3. Offer support

  4. Giving directions




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