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Part II: Communication styles and methods > Verbal and nonverbal communication

Chapter 5. Verbal and nonverbal communication

Explanation

Effective communication involves both verbal and nonverbal techniques. How you use your voice says a great deal about you. Listeners take note of your vocal characteristics and form opinions about your sincerity, enthusiasm, and even your knowledge of the topic being discussed. Your body language also clues listeners into your state of mind. Your posture, the firmness of your handshake, and your willingness to make eye contact all tell listeners something about your personality and character. You need to make sure you're communicating the same message with both your voice and your body language.


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