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Group discussions

1: In the following scene, Nicholas (supervisor) and John (subordinate) are seated at the table in Nicholas’s office. There are day planners and folders on the table.

Nicholas: John, I hear we have a common golf buddy, Bill Brown.

John: You know Bill? He's a great guy. We've had some great times out on the golf course.

Nicholas: Oh, I bet. Bill's quite a character.

John: Well, any friend of Bill's is a friend of mine.

Nicholas: John, I'm glad our department heads set this meeting up. I think this is going to be a very successful partnership.

How is the rapport built in the given scenario?

2: In the following scene, Phyllis (supervisor), Julia (subordinate), and Matt (subordinate) are seated at the table in Phyllis's office. There are day planners and folders on the table.

Phyllis: Before we get started, let's identify our goals here today.

Julia: My goal is to keep Matt from stealing the best accounts from my salespeople!

Matt: And my goal is to make sure my salespeople get a fair number of active accounts, instead of the inactive accounts we're working with now.

Phyllis: Okay, you two. Hold on a second. Would it be fair to say that we all share the same goal—to disperse the accounts fairly and make sure that everybody has a similar percentage of viable accounts?

Julia: Yes. I'm sorry for getting angry. That's really what I'm looking for. I don't mind sharing some of our active accounts with Matt's team, but several accounts have had the same rep for years—there's a partnership there. I don't want to lose the relationships that we've built.

Matt: I understand that. But let's remember our goal—to give us both the same percentage of viable accounts. Maybe my team should get a larger share of the new accounts, since those relationships haven't been established yet.

Phyllis: That sounds fair. What do you think, Julia?

Julia: That could work. Let's start working on the numbers.

Was Phyllis able to identify a common goal for Matt and Julia?

How does identifying a common goal help?




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