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Part IV: Building relationships through ... > Unit summary: Building relationships...

Chapter 13. Unit summary: Building relationships through feedback

Topic A In this unit, you learned about verbal and nonverbal forms of feedback. You also learned to use paraphrasing effectively to ensure that you understand the meaning behind a speaker’s statements.
Topic B Finally, you learned how to provide positive feedback by recognizing the positive behavior, describing why it was positive, helping the individual accept credit, and thanking the person. You also learned to provide constructive feedback in a business setting by identifying the problem behavior, explaining why it is detrimental, helping the employee acknowledge the problem, developing goals, and monitoring the employee’s performance.



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