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Chapter 25. Unit summary: Question-and-a... > Independent practice activity

Independent practice activity

1: Presenters have two primary responsibilities during a question-and-answer session. Choose the best answer that properly identifies these responsibilities.
  1. Answer the audience’s questions as well as possible and try to minimize the number of issues that are discussed

  2. Answer the audience’s questions as well as possible and avoid wasting the audience’s time

  3. Only respond to questions to which you know the answers and avoid wasting the audience’s time

2: When giving a presentation, when is the most appropriate time to take questions from the audience?
  1. Immediately after you discuss any complex information in your presentation

  2. Right before you conclude your presentation

  3. Immediately following the conclusion of your presentation

  4. Both at the beginning and the end of your presentation

3: What is the best way to handle a situation in which no one in the audience has any questions?
  1. Pose common questions to the audience so they are exposed to that information as well

  2. Keep talking to the audience until someone has a question

  3. Question the audience to identify if they understood everything in the presentation

  4. Conclude the presentation

4: Choose the answer that lists the order of the steps you need to follow to ensure that you properly answer a question.
  1. Listen, Clarify, Acknowledge, and Answer

  2. Listen, Acknowledge, Clarify, and Answer

  3. Acknowledge, Listen, Answer, and Clarify

  4. Acknowledge, Listen, Clarify, and Answer

5: What is the best way to respond to the question: “Can you tell me about the IWNS’s benefits over your current system, what the cost breakdown structure is, and how you can guarantee that the IWNS will work on every platform available?”
  1. Ask the individual to clarify his or her question

  2. Tell the audience member that you are only answering specific questions

  3. Recap where you were at before the question was asked

  4. Explain that you do not have time to answer each question and move on

6: Choose the answer that correctly explains how you should respond to the irrelevant question: “Why do you think your company is better than any of the other large corporations in the market today?”
  1. Explain that the question has no relevance on the audience

  2. Ignore the audience member’s question and change the subject

  3. Answer succinctly and review where you were before the question was asked

  4. Shift the discussion focus so it answers the question

7: Choose the answer that explains the correct way to respond to the question: “Why aren’t you using the same marketing team for the IWNS as you did for the video-conferencing network you unveiled last year?”
  1. Refer the audience member to the person who can answer their question

  2. Answer the question as quickly as possible and move to a new subject

  3. Disregard the question and say it will be addressed later

  4. Acknowledge the individual’s question and offer to discuss it later

8: Choose the answer that correctly identifies how to address an audience member who tries to dominate a question-and-answer session.
  1. Politely explain that his or her question is not relevant to the topic at hand

  2. Be polite and assertive by telling him or her that you must move on to finish your presentation

  3. Be polite and assertive by asking him or her to give his or her question

  4. Assertively tell them that you understand his or her concerns, but you cannot address them at this time

9: Choose the answer that identifies the best way to react to rambling audience member.
  1. Politely interrupt the individual, state the question they are trying to ask, and then answer it

  2. Explain to the person that they need to get to the point because your time is limited

  3. Interrupt the person by telling them that you have to keep the discussion moving

  4. Let them finish asking their question before moving on to another question




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