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Chapter 23. Handle questions effectively > Process to answer a question

Process to answer a question

There are four steps you should use to properly answer a question:

  1. Listen. You should listen carefully as audience members ask their questions, so you can provide helpful answers and will not have to ask them to repeat the questions.

  2. Acknowledge. After audience members ask questions, you should thank them for asking to show that you appreciate their participation.

  3. Clarify. Before you answer questions, you should make sure you have understood fully what is being asked. Paraphrase the question, and check with the audience member to make sure you have understood correctly. In a large audience, restating the question is also important because the other audience members need to hear the question as well as the answer.

  4. Answer. Answer every question in the best and most concise manner you can. It is important that you never ignore a question. Similarly, you should not dwell on any particular question, especially if the answer is not of interest to the majority of the audience.


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