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Chapter 7. Retailing Commas in Words, Ph... > Activity F. Writing Power

Activity F. Writing Power

Case Study 1. Rewrite of Poorly Written Letter of Reply to Complaint

Richard Santana attempted to return merchandise that he purchased more than 30 days ago. The salesperson displayed a negative attitude and did not explain the store's policy on returned merchandise. A poorly written letter was sent to Mr. Santana by the manager. After reading it, respond to the questions, then rewrite the letter. Send the letter to Mr. Richard Santana, 15 Lotus Street, Nashville, Tenessee 37200–8426.


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