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Chapter 11. Governing Quotations

Chapter 11. Governing Quotations

What You Will Learn in this Chapter

  • To apply quotation marks correctly

  • To apply correct punctuation when using quotation marks

  • To develop a business vocabulary in government

  • To proofread correspondence and reports

  • To compose community public relations letters

  • To compose a citizen's complaint letter to a government official

  • To compose a personal complaint letter to a government official

  • To compose a news release

  • To compose minutes of meetings

  • To interpret graphs


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