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Library of Congress Cataloging-in-Publication Data

Ettinger, Blanche.

Communication for the workplace / Blanche Ettinger and Edda Perfetto.—2nd ed.

p. cm.

Includes index.

ISBN 0-13-082668-5

1. Business communication. 2. Business writing. I. Perfetto, Edda. II. Title.

HF5718.E88 2000




Publisher: Dave Garza

Executive Editor: Elizabeth Sugg

Production Editor: Linda Zuk

Production Liaison: Eileen O'Sullivan

Director of Manufacturing and Production: Bruce Johnson

Managing Editor: Mary Carnis

Manufacturing Buyer: Ed O'Dougherty

Art Director: Marianne Frasco

Cover Design Coordinator: Miguel Ortiz

Cover Design: Lafortezza Design Group

Editorial Assistant: Anita Rhodes

Composition: BookMasters, Inc.

Printing and Binding: R. R. Donnelley & Sons, Harrisonburg, VA

Prentice-Hall International (UK) Limited, London

Prentice-Hall of Australia Pty. Limited, Sydney

Prentice-Hall Canada Inc., Toronto

Prentice-Hall Hispanoamericana, S.A., Mexico

Prentice-Hall of India Private Limited, New Delhi

Prentice-Hall of Japan, Inc., Tokyo

Prentice-Hall Singapore Pte. Ltd.

Editora Prentice-Hall do Brasil, Ltda., Rio de Janeiro

Copyright © 2001, 1997 by Prentice-Hall, Inc., Upper Saddle River, New Jersey 07458. All rights reserved. Printed in the United States of America. This publication is protected by Copyright and permission should be obtained from the publisher prior to any prohibited reproduction, storage in a retrieval system, or transmission in any form or by any means, electronic, mechanical, photocopying, recording, or likewise. For information regarding permissions, write to: Rights and Permissions Department.

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