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Chapter 8. Solving Problems Through Trip... > Fundamentals of a Trip Report

Fundamentals of a Trip Report

Purpose and Rationale

Trip reports have a very specific purpose. They are written to record the activities of someone away from the usual work site. Organizations send their employees on trips for any number of reasons: to drum up new business, to check the progress of business that was already under way, and to assess and solve problems that have cropped up with business already under way. Management needs to know what has gone on, what is going on, or what needs to be done, so that it can plan for the future. In this way, trip reports are very much like periodic reports, because they answer the same kinds of questions.

Bruce Kennewick's case is typical of organizations like Brighton Hotels. They regularly send out people to start up new hotels, a process called task forcing—an effort by veteran employees to establish local standard operating procedures (LSOPs) at a new site consistent with the general standard operating procedures (GSOPs) throughout the chain. The work involves analyzing the needs and setup of the new site, defining the operations and procedures of the chain in light of the situation at the new site, training new employees, and working through the usual functions of the hotel to anticipate and forestall problems.


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