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Chapter 9. Solving Problems Through Poli... > CASE STUDY: Bob Hanley's Office

CASE STUDY: Bob Hanley's Office

St. Luke's Hospital ▪ Denver, Colorado

Bob Hanley knew that the fierce Rocky Mountain heat was actually a plague visited on him by a punitive desert god. He loosened his tie in his small, boxlike office, kept barely cool by its few vents from the central air-conditioning system. Someone had played with the thermostat again, and the temperature was 80 degrees. If you turned the thermostat down too abruptly, or directly, or harshly—Bob didn't know exactly what the crime was, but he knew the punishment well—the gods put the system on vacation. Trying to work in an 80-degree office in a building with windows that wouldn't open was all but impossible. Twenty years ago, when St. Luke's was a university instead of a hospital, the students who had been protesting the Vietnam War from his office wouldn't have let something like hermetically sealed windows stop them from cooling off the place.


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