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Sample Policy Statement

Ruth Warner needs a policy statement to bring some order to the chaos of the Elko textbook rebellion. She needs a policy that will establish a channel communicating discontent with School Board and District decisions. In this way those making decisions won't waste their time with ad hoc attacks and complaints. Fortunately for Ruth, she has the autonomy to draft the policy herself and then get it approved by the School Board and the District Superintendent, only four people.

After analyzing the problem, Ruth knows what teeth she's going to put in the policy before she even knows what policy to advocate. The teeth will be that any route for complaints other than the one described by School Board policy will lead nowhere: the School Board will hear only those complaints that come via the approved route. Thus, the consequence of ignoring the policy will be that one's complaint will not get official consideration. Although most people don't like to encounter this sort of bureaucratic response, large organizations must have orderly channels of communication.


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