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Conclusions

This chapter distinguishes among three different types of directive discourse: policy statements, manuals, and procedures. Policy statements are very general rules; the primary concern is to write them so that they say something meaningful. Manuals provide descriptive and basic information; they are not as general as policies or as specific as procedures. They present guidelines but not to the point of describing a single process step-by-step, the way a procedure does. The major concern with writing manuals is designing them appropriately for their audience and organizing them logically. Procedures present step-by-step directions for performing a certain activity in a uniform manner. This uniformity is necessary for any activity that has important quality, financial, or safety implications. Procedures are essential when a process must be performed with no deviation.


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