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Chapter 10. Solving Problems Through Let... > Reading and Writing Professionally, ...

Reading and Writing Professionally, at Two Levels

Whenever professionals read memos and letters, they read them on more than one level. The literal level, what the document actually says, certainly needs to be clear to the recipient; but the implicit level, what is not said very directly, must also be clear. Seasoned professionals read on both levels after picking up the company way of doing business. Entry-level professionals can certainly put these principles to good use as well.

The Literal Level

The reader must be able to understand the literal level of a letter or memo. As obvious as this injunction sounds, it is often easier said than done. For example, a quick reading of the memo shown in Figure 10.4 leaves the reader with the impression that the memo has no purpose; the memo simply appears to record a lot of information that is apparently useless.


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