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Chapter 10. Solving Problems Through Let... > Memos and Letters as Problem Solvers

Memos and Letters as Problem Solvers

As noted in Chapter 8, professional writing is classified into three categories: scientific, technical and professional, and administrative. The focus in this chapter is on the administrative category, which may be the most prevalent form of professional writing but which is most easily treated simplistically or even dismissed as essentially formulaic. Although the structural conventions of this kind of documentation are quite rigid and thus somewhat formulaic, careful writers must otherwise be as thoroughly critical of their administrative writing as they are of their technical and scientific writing. Good administrative writing is the grease that makes day-to-day business in the working world go smoothly.

Memos and letters, the primary examples of administrative writing, are two of the most frequently used means of solving problems in the professional world. Even though a banker may never write a feasibility study and an engineer may never write a lab report, they will both write letters and memos. These documents cut across all disciplinary boundaries.


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