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Conclusions

This chapter emphasizes the rigorous analysis that administrative writing requires. It is conventional in that professionals have expectations that the structure needs to fulfill. But it is a matter of individual problem solving as well, since each occasion for a memo or a letter requires the writer to ask, first of all, whether any documentation is really necessary, and second, the questions involved in the rhetorical problem-solving process. Length is less important than clarity and logic; format is less important than essential structure. Problem solving through memos and letters is the most common and potentially effective means that any professional has with which to work more effciently.


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