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Chapter 10. Solving Problems Through Let... > CASE STUDY: Super Bowl Sunday 3:20 P...

CASE STUDY: Super Bowl Sunday 3:20 P.M. – Jay Dalton's Cubicle

The Write Solution, Inc. ▪ Santa Fe, New Mexico

The technical writers at The Write Solution, Inc., (WS) were really disgusted this time. They often had to work on weekends to finish last-minute jobs, but having to work this weekend was pushing the abuse too far. A major client, Texas Oilcats, annually contracted its stockholders' report with WS. The job was a big one: about 150 pages of text and as many photographs. It essentially paid WS's January expenses and brought a small bonus if produced correctly the first time, without revisions. But, as welcome as this client was to WS, Texas Oilcats was always difficult to work with. The salt was rubbed in the old wounds this time, because the staff was working on Super Bowl Sunday.


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