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Chapter 12. Solving Problems Through Doc... > CASE STUDY: Kevin Ersting's Office

CASE STUDY: Kevin Ersting's Office

Office of International Education ▪ Westminster College
Little Rock, Arkansas

Kevin Ersting arrived at his office in Tollan Hall just after 7:30 A.M. It was a little earlier than he usually got to the office, but today he was excited and a little nervous about proposing his idea for a newsletter for the overseas programs section of the Office of International Education (OIE) in this morning's staff meeting. The OIE was having a successful year, thanks in part to a new director, Feona Dalton, and her efforts to consolidate the office and its many tasks into a self-sufficient, cost-effective unit. This transition proved to be very timely; recent budget cuts had drastically reduced funding for several other similar offices on campus that relied almost entirely on the administrative hierarchy for both leadership and funding. However, with most of the decisions on programs and finances being made in-house, new ideas and projects had to be carefully proposed and considered for both their cost-effectiveness and practical use of people's time. Since Kevin, the Foreign Study Advisor for Overseas Programs, one of three major divisions of the office, knew that the newsletter's budget was going to come primarily from his section, he was very eager to use what limited funds existed carefully and productively.


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