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Ethical Stance

Thinking about the ethics of the situation, Mary Anne asked herself whether she was being as straightforward as possible with all concerned. Was she telling the truth she had come to after the technical problem solving? Yes. She had as evenhandedly as possible traced cause and effect, responsibility, and solution, so that the capitol employees' parts were clear but not overstated. She accepted her own responsibility for underestimating the needs of the initial training program. She shaped a solution in the spirit of Outerware's maintenance agreement. Mary Anne had even extended herself to consider Janice Trippling's anxieties in her new position, and although she thought Janice's hostility was misplaced, she felt no need to retaliate.

Mary Anne's documents would acknowledge her own share of the responsibility, because it was part of her ethical code to do so and because the last impression she wanted Tim and John to have of her was of someone who ducked her responsibilities. In short, the ENCONTRO problem did not present difficult ethical dimensions to Mary Anne. She was sympathetic to company policy on such problems. But she might have had trouble if Outerware insisted on shouldering either all of the blame or none.


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