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Chapter 3. Rhetorical Problem Solving > An Overview of Rhetorical Problem Solvi...

An Overview of Rhetorical Problem Solving

Mary Anne Cox's story is typical of professional activity in all areas. In fact, it is in the nature of professional problem solving that a number of people with differing interests in a problem will be affected by a solution to it. This fact speaks of the complexity of professional life and of the need for careful analysis in the work that professionals perform.

The ideas that Mary Anne woke up with had to do in part with the reality that literally hundreds of people had been affected by ENCONTRO's malfunctioning. She knew that she would have to deal with that technical problem first, which in fact she had already begun to do. In her meeting with Janice Trippling, Mary Anne discovered that Trippling, Sonny Baker, and others who were in charge of monitoring ENCONTRO did not fully understand some of the basic functions of the system. Mary Anne now realized that the training she had given them had been inadequate and that she would have to retrain them to meet their needs. She had already started to shape the contents and tone of those future training sessions, in which she was planning to emphasize the links between theory and implementation, whereas in the first training sessions, when ENCONTRO was originally installed, she had taken shortcuts and had stressed implementation only.


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