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Chapter 3. Rhetorical Problem Solving > CASE STUDY: Mary Anne Cox's Office

CASE STUDY: Mary Anne Cox's Office

Outerware, Inc. ▪ 17 D Street ▪ Hartford, Connecticut

Mary Anne Cox got to her office at the usual time—7:45 A.M.—early for some people, late for others, but just about right for her. She went about the usual chores of making some coffee, sorting out yesterday's mess on her desk, and turning on her desktop computer, one of three in her office. When she did so, she found a message from her immediate superior, Tim Sanford, saying that something had gone terribly wrong with the last test of the environmental control system that Outerware had installed in late February in the capitol building, and that they'd need to discuss the situation as soon as possible. Mary Anne got a little nervous: to get a message like this from Tim meant that he was upset—he usually dropped in on her when he had something to talk about, and he seldom left a message on her computer. It also meant that since she hadn't got the message until now, he'd either stayed late, later than she had stayed the day before, or that he had gotten in earlier this morning. She checked the time Tim had sent the message: 6:15 P.M., March 20. She had left at 5:30 that day, having put in a full day, and she began to relax, at least about the timing.


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