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Chapter 8. What Have You Done for Me Lat... > Are You Matching a Need to an Interv...

Are You Matching a Need to an Intervention or an Intervention to a Need?

There are two basic situations readers of this book will find themselves in. The first is the situation of identifying and understanding a business need so that the most appropriate learning or performance intervention can be applied to solve the need. In this sense, the financial information in this book augments and supports the groundbreaking work of many WLP professionals in shifting the focus of the profession from training to learning and performance. Excellent books such as the Handbook of Human Performance Technology: Improving Individual and Organizational Performance Worldwide (Stolovitch and Keeps, 1999) and Performance Consulting: Moving Beyond Training (Robinson and Robinson, 1995) offer detailed methods and guides for looking at cause and effect, setting expectations, and deciding upon appropriate interventions. When in this situation, the WLP professional must use his or her knowledge of financial value to convince others that the new intervention is cost effective and should be purchased, funded, or supported in some way to solve the business need.

The second situation is to have an intervention already in place that must be shown to be valuable or at least valuable enough to continue in its current state. This situation is as applicable for the individual trainer who passionately believes in the value of a health and safety course as it is for the workforce development manager who suddenly needs to justify why his entire department shouldn’t be outsourced to another company that says it can do the same job at a lower cost. For this situation, the information in this book helps the reader communicate the value of what is already being done in terms that are current, relevant, and striking for the audience.


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