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Chapter 9. The Financial Imperatives Sco... > Challenging Situations: A Few Pointe...

Challenging Situations: A Few Pointers

There are a couple of situations that can make creating a financial imperatives scorecard more of a challenge. What happens if you have many participants in the same class who believe it will bring each of them different benefits? This happens with courses that are offered to a general population with many different types of jobs. The people who sign up for the course are different every time it is offered. Examples could be a presentation skills course or a stress management course. Such a class could have factory workers, administrative assistants, supervisors, and programmers all taking the course together.

The impact of the course could show up in fixed expenses, inventory, revenue, COGS, or any number of other places on the financial statements. The solution in this situation is to ask. You can query the participants themselves to tell you what benefits they expect and what they think the benefits may be worth when you ask them for feedback about the class. Or, if you have many classes but it is possible to group participants from different classes, ask their managers for an estimate of how this WLP intervention helps their people.


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