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Introduction

Introduction

In the hectic pace of the knowledge economy, two things have become critical to every organization’s success. The first is knowledge. The second is time. As a workplace learning and performance (WLP) professional, your role is to continuously improve the knowledge, skills, and performance of the people you serve. You’ve felt today’s hectic, never-ending pressure to do more with less—less money, less time, and fewer people. And, it’s not just you. Everyone around you is experiencing the same pressure as the knowledge economy speeds life up for us all.

When you finish this book, you’ll have seen how to


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