• Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint
Share this Page URL

Chapter 45. Interact Effectively with Di... > Seven Difficult Personalities

Seven Difficult Personalities

  1. Negators— They are suspicious of authority figures and constantly criticize them. They think their way is the only way and reject others’ ideas.

    TIP: Ask them to express their criticism openly, rather than covertly. Seek input from other participants and practice group problem solving.

  2. Agreeables— Their strong need to be liked makes them a “yes” person. They don’t know when to say no or voice an opposing thought.

    TIP: Be careful what you delegate to them. Make sure they have enough time and resources. Ask them to give a positive and a negative when you ask their opinion about an issue.

  3. Cry-babies— They act and feel powerless and defeated and think that everything that happens to them is bad.

    TIP: Have them list all the negatives then brainstorm solutions together. Encourage them to take small positive actions.

  4. Snipers— They use sarcasm and use verbal barbs to put people down, often behind the scenes.

    TIP: Confront them with direct questions and get them to express their opinions in a public forum. Find ways to use them for positive roles in team meetings, like being the recorder or timekeeper.

  5. Withdrawns— They keep to themselves and seldom express their feelings or thoughts. They avoid participation and teamwork.

    TIP: When you delegate to them, follow up with lots of face-to-face brief meetings. Ask them questions that cannot be answered with a simple “yes” or “no.” Try to pair them up with others on projects to encourage teamwork.

  6. Arrogants— They are self-centered and think they know more than others. Some of them do have real expertise, but seem to lord it over others.

    TIP: Acknowledge their expertise and let them shine when appropriate. Don’t be intimidated by their condescending attitude or tone of voice.

  7. Bulldozers— They express themselves forcefully, are often angry, and need to vent. They also have a strong need to control.

    TIP: Stay calm and be willing to hear them out. Let them vent as long as it’s not abusive. Restate their concerns. After they calm down, ask for their input on some possible solutions.



Not a subscriber?

Start A Free Trial

  • Creative Edge
  • Create BookmarkCreate Bookmark
  • Create Note or TagCreate Note or Tag
  • PrintPrint