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Receiving Feedback

Receive positive feedback gracefully.

Do not become defensive if you hear critical feedback.

Listen without interrupting, justifying, or explaining.

Ask for specific examples of behavior.

Paraphrase feedback to make sure you understood what was said.

Be willing to improve.

Make sure you understand what corrective action you are expected to take.

Adapted from Office Management: A Productivity and Effectiveness Guide by Marilyn Manning and Patricia Haddock, Crisp Publications.


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