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Part III: Week Two > Protocol

Chapter 14. Protocol

Protocol means those courtesies, manners, and procedures considered proper in dealing with people within an organization. Protocol describes the unwritten rules coworkers and managers expect you to follow in certain situations. In most cases, you learn protocol after you have been on the job awhile.

Such matters as the length of coffee breaks, the number of sick days allowed, and similar rules are covered in employee manuals and can be learned quickly. But much protocol is not written out. For example, in most organizations it is a mistake to go over the head of your supervisor to discuss problems of importance to your department. It violates protocol because it undermines the supervisor’s authority.


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