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Chapter 3. The Challenge! > Understanding Productivity

Understanding Productivity

Regardless of the organization (or new department) you join, your ultimate future will depend on your personal productivity. For the purpose of this book, productivity means the total contribution you finally make to your firm. And make no mistake—productivity is always measured!

It is relatively easy to measure the productivity of some employees, such as a salesperson, because results (sales) show up with numbers. On the other hand, the productivity of other employees, such as a flight attendant, is more difficult to measure. Intangibles such as providing routine service to passengers and handling difficult situations do not show up in any figures. But even when everyone’s productivity is measured, intangibles are involved.


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